Last Updated: January 1, 2025
1. Introduction
Welcome to tcommerce™ ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Telegram-native commerce platform and related services.
2. Information We Collect
2.1 Information You Provide
- Telegram Account Information: When you authenticate via Telegram, we receive your Telegram user ID, username, first name, last name, and profile photo.
- Business Information: Channel/group details, product information, pricing, and business settings.
- Payment Information: Processed securely through Stripe Connect. We do not store your payment card details.
- Communications: Messages you send through our support channels.
2.2 Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, and performance metrics.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Analytics Data: Aggregated usage statistics and performance metrics.
3. How We Use Your Information
We use your information to:
- Provide and maintain our commerce platform services
- Process payments and transactions through Stripe
- Manage your subscriptions and customer relationships
- Send service-related notifications via Telegram
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Comply with legal obligations and prevent fraud
- Send marketing communications (with your consent)
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
- Stripe: Payment processing and financial services
- Telegram: Bot services and message delivery
- Cloudflare: Content delivery and security services
- Analytics Providers: Usage analytics and performance monitoring
4.2 Legal Requirements
We may disclose your information when required by law, court order, or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures including encryption, secure data transmission, and access controls. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing of your information
- Data portability
- Object to processing
- Withdraw consent
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via Telegram or email.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Telegram: @tcommerce_me_bot
- Email: privacy@tcommerce.me
- Website: https://tcommerce.me