Terms & Conditions

1.1 Telegram Account Requirements

To become a seller on tcommerce™, you must have a valid Telegram account and complete our onboarding process through our official bot (@tcommerce_me_bot). Your Telegram account must be in good standing and not associated with any prohibited activities.

1.2 Stripe Connect Verification

All sellers must complete Stripe Connect verification to receive payments. This includes providing valid identification, business information, and bank account details as required by Stripe's Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.

1.3 Business Information

Sellers must provide accurate business information including business type, tax identification numbers (where applicable), and contact information. False or misleading information may result in account suspension or termination.

2.1 Strictly Prohibited Items

The following products and services are strictly prohibited on our platform:

• Illegal drugs, controlled substances, or drug paraphernalia
• Weapons, firearms, ammunition, or explosive materials
• Adult content, pornography, or sexually explicit materials
• Gambling services, lottery tickets, or betting platforms
• Counterfeit goods or trademark-infringing products
• Stolen goods or items obtained through illegal means
• Personal information, identity documents, or privacy-violating services
• Pyramid schemes, multi-level marketing, or get-rich-quick schemes

2.2 Restricted Items

The following items require special approval and compliance:

• Financial services, investment advice, or cryptocurrency trading
• Medical devices, prescription medications, or health supplements
• Tobacco products or vaping equipment
• High-value items over $10,000 USD
• Age-restricted products requiring verification

3.1 Content Standards

All content posted through our platform must comply with Telegram's Terms of Service and community guidelines. Sellers are responsible for ensuring their content is appropriate, accurate, and does not violate any applicable laws or regulations.

3.2 Automated Monitoring

We employ automated systems to monitor transactions and content for compliance with our policies. Suspicious activities may trigger additional review or temporary account restrictions.

3.3 Reporting Violations

Users can report policy violations through our Telegram bot or support channels. We investigate all reports and take appropriate action, including content removal or account suspension.

4.1 Subscription Services

For subscription-based services, we charge flat monthly fees based on your chosen plan. No additional transaction fees apply to subscription revenue. All subscription fees are charged in advance and are non-refundable.

4.2 Shop Services

Shop services operate on a hybrid model combining monthly SaaS fees with percentage-based transaction fees. Transaction fees range from 1% to 7.5% depending on your plan tier and are automatically deducted from each sale.

4.3 Payment Processing

Stripe processing fees (typically 2.9% + $0.30 per transaction) are separate from our platform fees and are charged directly by Stripe. Sellers receive net proceeds after all applicable fees.

5.1 Customer Disputes

Sellers are primarily responsible for resolving customer disputes. We provide tools and support to facilitate resolution, but sellers must respond to customer inquiries within 48 hours and work in good faith to resolve issues.

5.2 Chargebacks and Refunds

Chargebacks are handled through Stripe's dispute resolution process. Sellers are responsible for providing evidence to contest invalid chargebacks. Excessive chargeback rates may result in account restrictions or termination.

5.3 Platform Mediation

For disputes that cannot be resolved directly between buyers and sellers, we offer mediation services. Our decisions in mediated disputes are final and binding on all parties.

6.1 Suspension Triggers

Accounts may be suspended for:

• Violation of prohibited products policy
• Excessive customer complaints or disputes
• Fraudulent or deceptive practices
• Failure to respond to customer inquiries
• Non-compliance with verification requirements
• Violation of Telegram's Terms of Service

6.2 Suspension Process

We will notify sellers of account suspensions via Telegram and email (where available). Suspended sellers have 14 days to address the issues causing suspension or request an appeal.

6.3 Permanent Termination

Accounts may be permanently terminated for severe violations, repeated policy breaches, or failure to resolve suspension issues. Terminated sellers forfeit access to the platform and may have pending payouts withheld pending resolution of any outstanding issues.

7.1 Customer Data

Sellers must comply with applicable data protection laws when handling customer information. Customer data obtained through our platform may only be used for order fulfillment and customer service purposes.

7.2 Data Retention

We retain transaction and account data as required by law and our business needs. Sellers can request data deletion after account termination, subject to legal and regulatory requirements.